We want you to love your shoes, but if you don't we will happily offer exchanges, or refunds within 14 days.
Exchanges, or Returns will be offered for unworn shoes in their original packaging.
To complete your exchange/return, please provide us with your original order number, full name and best form of contact. You will be responsible for paying for your own shipping costs for returning your item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. NOTE: many exchanges are handled the same day it is discussed with you.
We will be happy to email you a pre-paid UPS shipping label for you to print out. We will charge your account $15. This typically will reduce your return cost and will be more convenient.
ALL SALE AND CLEARANCE ITEMS ARE FINAL SALE AND NOT ELIGIBLE FOR RETURNS OR EXCHANGE.
PLEASE NOTE: Our in-store exchange/return policy differs from our online policy. To return your product, you should mail your product to:
Shoooz on Park Avenue
303 North Park Avenue
Winter Park, FL 32789
If you have any issues we are always here to help, please call us at (407) 647-0110.